Refund Policy — No refunds after payment

1. No Refunds Policy

The Project operates a strict no-refunds policy. Once your payment has been processed, it is final and non-refundable. This policy applies to all consultation services and packages without exception.

By completing your payment, you acknowledge and accept that:

• All sales are final
• No refunds will be issued after payment
• No chargebacks or payment reversals are permitted
• You have read and understood the service description before purchasing

2. Why No Refunds?

Our consultation services involve scheduling dedicated engineering time. Once your payment is received:

• A consultation slot is reserved exclusively for you
• Engineering resources are allocated for your session
• Preparation work begins for your specific case
• You receive booking confirmation immediately

Due to the nature of our consultation services and resource allocation, refunds cannot be offered.

3. Before You Pay

Please ensure you understand our services before making payment:

• Review the service description carefully
• Understand the scope and limitations of online consultations
• Read our Terms & Conditions
• Contact us with any questions before booking
• Ensure the service package meets your needs

Once payment is made, it cannot be reversed or refunded.

4. Service Delivery Guarantee

While we do not offer refunds, we guarantee that:

• Your consultation will be conducted by certified engineers
• You will receive booking confirmation immediately after payment
• All reports are professionally prepared and reviewed
• You can contact us for follow-up questions after the session

5. Exceptional Circumstances

In rare and exceptional circumstances, we may consider support requests on a case-by-case basis at our sole discretion. These circumstances are limited to:

• Duplicate Payment: If you accidentally made multiple payments for the same service
• Technical Error: If a proven technical error resulted in incorrect payment processing
• Service Not Delivered: If we fail to deliver the agreed service within the scope described

Important: Dissatisfaction with product content, change of mind, or deciding you no longer need the product are NOT grounds for refund consideration.

6. How to Request Support

If you believe you qualify for exceptional consideration under section 5, contact us immediately with:

• Your order reference number
• Payment confirmation/receipt
• Detailed explanation of the issue
• Supporting evidence (screenshots, transaction records, etc.)

Contact methods:

• Email: info@theproject-eg.com

All support requests will be reviewed within 3-5 business days. Our decision is final and binding.

7. Chargebacks

Initiating a chargeback or payment dispute without first contacting us is considered a breach of these terms. We reserve the right to:

• Provide evidence of service delivery to your payment provider
• Pursue recovery of costs associated with fraudulent chargebacks
• Refuse future service to customers who initiate unjustified chargebacks

8. Questions Before Purchase

We strongly encourage you to contact us before making payment if you have any questions or concerns about:

• Whether our service is suitable for your needs
• What information you need to provide
• Expected delivery timeframes
• Scope and limitations of remote consultations

Our team is available to answer questions and ensure you make an informed decision before purchasing.